Frequently asked questions
Is there a free trial?
Yes — every plan includes a 14-day free trial, and no card is required to start. You can explore the full plan you choose before deciding whether to continue.
What happens after my trial ends?
You'll get an email with a secure payment link for your plan. If you don't pay right away, your shop enters a short grace period before access pauses — nothing is deleted, and paying at any point picks up right where you left off.
Can I switch plans later?
Yes, you can upgrade or downgrade at any time from your account. Your ticket, client, and financial history stay exactly as they are — only your available features and user limit change.
Is my shop's data private from other shops?
Yes. Every shop on RepairMatrix has its own separate database — there is no shared data between shops, and no other shop can see your tickets, clients, or financial records.
Do you support M-Pesa?
M-Pesa support is in progress. Paystack (cards and mobile payments) is live today for subscription billing.
Can I close my account if it's not working out?
Yes, at any time, from your account settings. Your data isn't deleted immediately — we'll follow up in case it was a mistake, and you can be reactivated easily if you change your mind.
How many people can use RepairMatrix at my shop?
That depends on your plan — Starter includes 3 users, Growth includes 6, and Complete includes unlimited users. Each person gets their own login with permissions matched to their role.
Do I need to install anything?
No. RepairMatrix runs entirely in your browser — on a desktop, laptop, or tablet at the counter. There is nothing to download or install.
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